FAQ

 

How are the dolls made?

Each doll is designed and created by hand in a studio in Switzerland.

Every stitch and detail is made with love and passion.

 

What materials do you use when making your dolls?

Joujou Little World dolls are made using French, Japanese, and American linen

and cotton. 100% European wool felt is used to create doll clothes and

accessories. Each doll's outfit is unique, often made using natural materials.

Embroidery is made of colorfast and fade resistant high quality cotton, wool, or

rayon thread.

 

What are the dolls are designed for? Do they have age limits?

Our dolls are designed for gentle play only for kids 3 years and older as well as

for decorative exposition or as an interior accessory.

 

How can I get news about new collections?

We update our shop with new designs quite frequantly.  Each doll is unique. To be the first to hear about new dolls and updates just sign up for our newsletter.

We would also love for you to follow us on Instagram and facebook. 

 

Do you make custom-order dolls?

Yes, we do. We offer a bespoke (made to order) service; you can find more information here.

 

How can I pay for a doll? 
 At this time we accept PayPal and Credit cards.

 

How are dolls packaged?

Each Joujou Little World doll arrives in a cotton bag with a

handcrafted tag, safely packaged in a pale pink silk paper. If you purchase one of

our dolls as a present for someone very special, we wrap the parcel with beautiful

gift paper at no additional charge. Please note this when making your purchase.

 

How long will I have to wait for my doll to arrive?

If you order a doll that is currently displayed in the shop, with no

personal embroidery or other additional modifications, the doll will be sent in 1-2

working days. For bespoke dolls we usually ask 2 weeks from the time of

ordering.

 

Do you ship worldwide?

Yes! We ship to the address listed on PayPal unless you give other instructions. 

 

What is the shipping time?

Shipping time

  • within Switzerland:     1-2 working days.

  • Europe:                       5-7 working days.

  • The rest of the world:  7-10 working days. 

 

What is the price of shipping?

We charge 18.00 US$  for shipping to Europe and 24.00 US$ to any place via Swiss post for a single doll. You can choose what is more convenient for you at checkout. Please note all international sales are final and the buyer is responsible for any import or customer fees that may apply.

For Swiss residents our shipping via Swiss post is our thank you for

treasuring Joujou Little World dolls and is free of charge.

 

Can I track a my order?

Yes you can. You will be given a tracking number and you can check the status of your package here.

 

What is your return policy?

If you are unsatisfied with your order for any reason , please contact us! We would love to work with you until you're completely satisfied. 


Please note: there are no returns, refunds or exchange on custom orders.

 

 

Not finding the answers you’re looking for? Contact us here!

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